I am trying to order a triple display docking station that is compatible with my new laptop. I need help with what docking station is compatible with my laptop and can operate 3 displays. Go to Solution. This is how it is described in the Service Manual:. Notably I can't get the laptop screen to work while I have the 3 screens working. If I connect the laptop screen, I lose one of my other screens.
This gives the 3 screens PLUS the laptop screen actually works as well. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:.
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HP Notebook PCs - Troubleshooting Problems with Docking Stations
New member. Message 1 of 4. HP Recommended. Operating System: Microsoft Windows 10 bit. I have the same question. Tags 2. Level Message 2 of 4. So the HP Thunderbolt 3 Dock or G2 Tbolt dock will drive a pair of 4k screens through displayport and then the third display is the laptop display. Your Service Manual.
If you use both the DP ports on this you will not get additional video output from the VGA port or from the USB-C alt-dp or thunderbolt port but you can use these for other peripherals. You can connect a third external display through the HDMI port on the laptop but that is an additional connection you have to make every time you dock it.
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SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Email address.First i had some issues as i could not charge it through the chargers i had. That worked. So, the question is, can i charge my laptop via USB-C. Or is it only the 3. I use an G5. Minimum Power supply is 45 W, even better if you use a 65W to keep the power supply temperature lower. Ok, thanks. It should be able to charge through the USB C then. Good to know. I start to think that something is wrong with my laptop.
Nothing happens. Nothing happens here either. The one close to the USB 3. As it should. When i use the USB-C connector on the longer side nothing happens at all. The "power" function in the C connector must be broken or something. Might be the time to report this malfunction to my IT department. I see a smal buttonlooking to the image of the Power Bank.
But definately more than 45W. Actually get an error message that the USB connector is not recognized. I think they need to work some more on the USB-C drivers. I have the same this issue but i'm using HP Elitebook G5. I can not charge my laptop via USB C port.
AS my known, that is thunderbolt port, i had setup thunderbolt driver into my laptop but still can not charging. Any thing new for this? Didn't find what you were looking for? Ask the community or Ask the Virtual Agent.
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HP UltraSlim Docking Station Troubleshooting
HP Customer Support. Select your model. How does HP install software and gather data? Are you working from home? This document contains recommendations for resolving issues that you might encounter while using your computer with any model of HP docking station. Use the information in this document to verify that your computer is compatible with the docking station and with the power adapter, to resolve connection issues, and to update device drivers. HP manufactures a variety of docking station models with various methods for docking and for connecting external devices.
The following graphics show two sample models. In sample one, dock the computer onto the docking station connector on the docking station. The remaining connections are located on the back and sides of the docking station. Figure : Sample one — Docking station model.
In sample two, slide the computer onto a display panel on the docking station. The docking station is connected to the computer using a connector cable located on the back of the display panel.
Figure : Sample two — Docking station model.
The computer docking connections located on the bottom of the computer vary between computer models. For the docking station to work properly, the docking posts, eject mechanisms, and electrical connections on the docking station must be compatible with the connections on your computer model.I've just got one of the new HP ultraslim docking stations connected to a new HP G3 but it just tells me it's "plugged in, not charging". Make it easier for other people to find solutions by marking a Reply ' Accept as Solution' if it solves your problem.
Ok just plugged in the adaptor that came with the laptop and it charges fine.
Ok so it worked yesterday after plugging in the supplied charger off the dock. Planed back on the dock this morning and it's showing the same. Mine is doing the name but I cannot plug the same charger in my laptoip because they are different adaptors. Hello, Thank you for posting in this thread.
Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here. If you have any other questions about posting in the community, please feel free to send me a private message!
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All forum topics Previous Topic Next Topic. Level 1. Message 1 of 9. HP Recommended.
Product: EliteBook G3. Operating System: Microsoft Windows 10 bit. Tags 2. Tags: EliteBook G3. Level Message 2 of 9. Message 3 of 9. Sorry do you mean connecting to the adaptor off the dock? Message 4 of 9. Message 5 of 9. Message 6 of 9. New member. Message 7 of 9. Message 8 of 9.I am not sure what is going on with it directly. I have installed the firmware for the user and it still will not charge. There are times when the user will move the docking station and then it charges, but as of late it will not.
It will charge on the same docking station at another user's desk I tested this. When I take their laptop to place it on the other one, it states it is install drivers and then viola! It says it is plugged in and charging while on the docking station. Is there a direct link for HP drivers for this particular device to see if perhaps their machine missed a driver update?
If it charges on another dock then this dock is defective. Have you tried docking another users laptop to see if it charges on the suspected defective one? If another laptop will not charge on it you have your answer. I also would like to know the answer to this. I have a fleet? At various times, they show power from the AC adapter but "not charging". I have spent the last 2 years trying to get the problem fixed through HP, but so far they have not been able to resolve it.
They have released BIOS and driver updates that were supposed to address the problem, but it is still occurring from time-to-time. Are you the OP Jim? I personally dislike the slimline docking stations and I am not sure why they ever went away from the standard ones. Probably due to the new thinner laptops. I, too, have found a strangely similar problem with a certain model of HP laptop, albeit with just the power cord and not with the docking station.
The problem is an intermittent one, whereby typical troubleshooting techniques of swap-and-test do not work. Removing the power-related hardware from device manager and letting it install the updated drivers seems to work for a while also, and then it just comes back to "not charging".
I have spent many, many hours on support calls with no resolution, receiving many BIOS updates that were supposed to solve it, and many driver updates and rollbacks, all to no avail. Because the problem is very intermittent, it seemed like replacing the power supply was working in the beginning, but then we discovered it wasn't. To date, the only thing that gives us a long period of relief from the problem seems to be running the battery completely dead until the laptop has zero power available, then a full recharge before using it again.
It sounds to me like this is a related problem to that which the OP is describing. A quick search online reveals other users with the same problem, and many report that they have solved the problem with certain updates, only to find out later that the problem comes back intermittently. HP seems to be the only brand affected by the problem as described.
Hello vacadog, thank you for your post and thank you's to the helpful input from the other IT Pros. See also the feedback from our consultant. Since this is your first post, a warm welcome to Spiceworks. I tried another user's laptop on the same docking station that was giving the other user trouble and it works fine. Shows that it is charging and plugged in. I took the one user's laptop that was having issues on that one docking station and tried it on the same type of docking station at another user's desk and it showed that it was charging and plugged in while docked.
My solution so far is swapping it with the other one since User B's laptop will charge on Docking Station A. Laptops are different, but it worked before on the docking station and then it didn't. But then works just fine on the SAME docking station?Hi, when I connect my laptop Elitebook to the ultra slim docking station, the docking station does not charge the lap top I now have a'dead' laptop.
This will eliminate the dock as a potential problem. Next, enter your HP model number on the right. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge. Didn't find what you were looking for?
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All forum topics Previous Topic Next Topic. New member. Message 1 of 3. HP Recommended. Product: ultra slim docking statio. Tags 3. Tags: ultra slim docking statio. Level 7. Message 2 of 3. It could be a combination of 3 things. Something to attempt. They will be happy to assist you immediately. Joel I am an HP Employee. If you like my post, click the thumbs up. Message 3 of 3. Joel, sincere thanks for your response. Alas I don't have the laptop charger cable with me I am at my holiday house and only have the docking station DS I will contact the help desk.
Looking at it again, I think it is the power switch little black button on the right hand side of the DS. When I mate the laptop and DS and push the docking lever, the power light flickers for a nano secondbut no power to the laptop- I can see the light on the back of the DSso power is getting to the DS, just not to the laptop.🔴 Fixed! HP Elitebook 850 G5 Notebook - Power Issue